6 Fixes for Outlook Not Showing Email Preview on iPhone Lock Screen
Having email previews readily available on your iPhone’s lock screen eliminates the need to open the Outlook app constantly. However, if Outlook email notifications only display a ‘New Message’ alert instead of the actual message, they become less useful. Fortunately, you can configure the Outlook app to show the email preview on youriPhone lock screenusing the tips mentioned below.
Table of Contents
1. Check Notification Preview Settings for Outlook
To start, you need to verify thenotification preview settingsfor Outlook to ensure that the app is permitted to display email content on the lock screen. Here are the steps for the same.
1.Open theSettingsapp and scroll down to tap onOutlook > Notifications.
2.SelectShow Previewsand chooseAlwaysfrom the following menu.
2. Restart Your iPhone
This may sound basic, but you can try out this step. If the Outlook app is not showing the email preview on the lock screen due to an OS-related glitch, restarting your iPhone should fix the problem and save you a lot of time.
Press and hold one of the volume buttons and the side button until the power slider appears. Then, drag the slider to your right to turn off your iPhone.
When the device turns off, press and hold the side button until the Apple logo appears. After that, check if Outlook shows email previews on the lock screen.
3. Disable and Re-Enable Notifications for Outlook App
Several users on aMicrosoft community postreported fixing this issue by disabling and re-enabling notifications for the Outlook app. So, if restarting your iPhone proves ineffective, you can try turning Outlook notifications off and then back on using these steps:
1.Open theSettingsapp and scroll down to tap onOutlook.
2.Tap onNotificationsand disable the toggle next toAllow notifications.
Restart your iPhoneagain, and turn Outlook notifications back on.
4. Turn Off Face ID for Outlook
When you enable Face ID for Outlook, the app hides email messages in lock screen notifications to protect your privacy and instead displays a generic ‘New Message’ alert. If you prefer to see email content in notifications, you’ll need to turn off Face ID for the Outlook app.
1.Open the Outlook app, tap thehome iconat the top-left corner, and tap thegear-shaped icon.
2.Scroll down toPreferencesand turn off the toggle next toRequire Face ID.
If you haven’t enabled Face ID for the Outlook app, you’re able to try turning it on and then back off. Here’s how:
2.UnderPreferences, enable the toggle next toRequire Face ID. Then, selectAllow.
3.Restart the Outlook app, open its settings menu, and turn off the toggle next toRequire Face ID.
4.Exit the Outlook app. Open theSettingsmenu on your iPhone, scroll down to tapOutlook, and turn off the toggle next toFace ID.
5. Uninstall and Reinstall the Outlook App
Another reason Outlook may not show the email preview on your iPhone lock screen is if some of the app files have become corrupted or inaccessible. To fix this, tryuninstalling the Outlook app and installing it again.
That will allow you to fix issues caused by problematic app data and update the app to its most recent version.
Long-press the Outlook app on your iPhone and selectRemove App. Then, selectDelete Appto confirm.
Get and install the Outlook app on your iPhone.
Download Outlook app
6. Install iOS Updates
A recent iOS update may have caused issues with the Outlook notification preview on your iPhone. Apple is usually quick when it comes to fixing such issues through updates. Hence, it’s a good idea to download and install any pending iOS updates if nothing else works.
Open theSettingsapp and head toGeneral > Software Update. Download and install pending updates, and see if that helps.
Unlock Clarity
Email previews on your iPhone lock screen can save you much time and effort, especially if you receive numerous emails throughout the day. Applying the above tips should restore your ability to glance at the sender quickly, subject, and snippet of Outlook email content without launching the app.
Pankil Shah
Pankil is a Civil Engineer by profession who started his journey as a writer back in 2016. He joined TechWiser in March 2021 as a freelance writer to cover buying guides, explainers, and tips & tricks for Android, iOS, Windows, and Web.
